- What happens at the end of the trial?
- The subscription begins and the first payment is taken. Nothing is charged during the 30 days, and the subscription can be cancelled before the trial ends without a charge.
- Is there a contract or a minimum term?
- No. The subscription is monthly and is cancelled in the billing settings by the firm, not by a request to us. Access continues to the end of the period already paid for.
- Can we move our existing records across?
- Yes. Clients and appearances are imported in bulk from a spreadsheet, so a live diary does not have to be retyped before the firm can use the system.
- How is our clients' data handled?
- The firm is the controller of everything it enters about its own clients and matters, and CaseLog is the processor, under a data processing agreement. PPS numbers are masked on screen, and revealing one is written to an audit log with the IP address and the device, as is every download of a document. In-camera cases are redacted automatically in court lists. Claim forms are not redacted, because the Legal Aid Board needs the client's full identity to process payment, so they carry a reporting-restriction banner instead.
- Are text messages charged separately?
- No. SMS and email reminders form part of the subscription. There are no text credits to purchase and no charge per message.
- How are additional users charged?
- The base price covers the practice and its first user. Each additional active user is EUR 30 per month, billed from the day the account is activated. Suspending a user stops that seat being billed.
- Does it suit a mixed practice?
- It is built around court appearances and Legal Aid, so criminal defence work gets the most from it. Firms with a mixed caseload run CaseLog for the court side and keep an existing system for conveyancing, probate and family.
- Who supports it, and how quickly?
- Support is by email at support@caselog.ie, and the reply usually comes within one working day. There is no separate support charge and no paid tier for it.
- What happens to our data if we leave?
- The firm's full record can be exported at any time, and individual screens export to CSV or PDF. Nothing is withheld to keep an account open.